Billing and your subscription
How you pay, how you choose what you pay for, and how to manage it.
How paying works
Section titled “How paying works”Sufflera works with a prepaid balance that you top up with crypto.
- You add money to your account balance.
- Your monthly subscription is paid from that balance.
- Extras, such as draft packs, are paid from it too.
Everything comes from one balance you control. There is no card on file, no surprise charge, and no third party holding your payment details. We never get or store card, bank or wallet details.
Your balance stays on the account. Cancelling never uses it up; it stays for a future subscription or for draft packs. Balance and drafts are a prepayment for the service and are not refundable, see Terms of Service §10.7.
No plans: you build your own
Section titled “No plans: you build your own”You do not choose a plan. You choose two numbers:
- Creators: how many creators the account may have.
- Drafts per month: how many replies the assistant may write each month.
The price follows these two numbers. Move a slider, see the monthly price change, and confirm when it shows what you want to pay.
The smallest setting is free. One creator and 100 drafts a month cost nothing. It is a normal subscription that costs zero, on the same monthly cycle as any other. Nobody asks you to pay to keep working at that size.
Everything is available on every subscription, including the free one: bulk import, full analytics, the activity log. You pay for volume, not for features.
There is no limit on fans and no limit on team members: we do not charge for your team.
Choosing your numbers
Section titled “Choosing your numbers”- Open Settings → Billing.
- Move Creators and Drafts per month to what you need.
- Read the two figures under the sliders:
- Monthly price: what this costs each period;
- Charged now: what leaves your balance today, after any referral discount.
- Press Buy subscription (or Schedule change for a decrease) and confirm.
If your balance is too low, the screen says so before you confirm, and nothing is taken.
If you signed up with a referral link. Your discount applies to the first subscription you actually pay for. The free setting costs $0, so it does not use up the discount; the screen says so while the sliders are at the bottom. The discount is applied once, to that first paid charge, and Charged now already shows the result. See Referral Programme.
Going up during a period
Section titled “Going up during a period”An increase works at once, and you pay the difference between the new monthly price and the current one, not a whole new month.
- Your renewal date stays the same. You keep the period you already paid; the next renewal charges the new price.
- Your drafts go up by the difference, added to what you have left.
- Going up several times in one period costs the same as going up once. The differences add up to exactly the gap between where you started and where you ended.
Going down
Section titled “Going down”A decrease is scheduled, not instant. It starts at your next renewal, and the screen shows the date.
Until then nothing changes: same creators, same drafts, same access. Nothing is refunded for the rest of the period; you keep what you already paid for.
Changed your mind? Move the sliders back to your current numbers and the scheduled change is cancelled, free of charge.
If you have more creators than you pay for
Section titled “If you have more creators than you pay for”Nothing is deleted. Creators above your new number stay visible and exportable, but you cannot edit them, they get no new fans and no new drafts until you free a place or raise the number. The oldest creators keep working; archive one you no longer need and the others come back.
Your team is not affected. Nobody is signed out, deactivated or limited because of billing.
Cancelling
Section titled “Cancelling”- Open Settings → Billing.
- Press Cancel subscription.
What happens:
- you keep full access until the end of the period you already paid for;
- on that date the account goes back to the free setting (one creator, 100 drafts a month) and keeps working;
- nothing more is charged;
- your balance is not touched.
Change your mind before the period ends and press Resume subscription.
Drafts
Section titled “Drafts”Every draft costs one, however much work it takes.
One counter. Your subscription fills it at each renewal, and every draft is taken from it. Settings → Billing shows what is left, and so do the counter at the top of the dashboard and the side panel.
It resets at every renewal. Whatever is left on your renewal date, from the subscription or from a pack, does not carry over. The renewal date is shown next to the counter.
Free drafts start when you confirm your email
Section titled “Free drafts start when you confirm your email”If you signed up with an email and password, your counter shows 0 until you confirm your address. Open the link in the email we sent you, and the free 100 drafts are added straight away. After that they are refilled at every renewal, like any subscription.
Good to know:
- signing in with Google confirms the address on its own, so the drafts are there from the start;
- it happens once per account. Changing your email later does not take the drafts away, and confirming again does not add more;
- an account that never confirms gets 0 at every renewal, not 100;
- a paid subscription is not affected: you always get the number you pay for, confirmed or not.
When you run low, you get an email when about a fifth is left, and again at zero, so it never surprises you mid-shift.
Draft packs
Section titled “Draft packs”Need more before your next renewal? Buy a pack under Extra drafts in Settings → Billing: 100, 500, 1,000 or 5,000 drafts.
A pack goes into the same counter and works at once.
⚠️ Packs expire at your next renewal, like the rest of the counter. The screen shows the date. A pack gets you through the rest of this period; if you need more every month, raise your monthly number instead.
Packs have no cash value and cannot be transferred or refunded.
Renewals and account status
Section titled “Renewals and account status”Your subscription renews from your balance on the same day each month. There are three statuses:
| Status | What it means |
|---|---|
| Active | Everything works normally |
| Grace period | A renewal failed because the balance was too low. You have three days of full access to top up |
| Suspended | The grace period ended. Top up and start the subscription again |
During the grace period, topping up is enough. The renewal retries by itself within an hour and the account becomes Active again; you do not need to do anything else. Your renewal date does not move, so paying two days late costs those two days and nothing more.
You get an email at every step: three days before a renewal (with the exact amount), after a successful charge, if a renewal fails, and when the grace period is running out. Your data is never deleted because of billing.
Topping up
Section titled “Topping up”You pay with USDT on the TRON network (TRC-20). The invoice always shows the coin, the network and the exact amount. Read them every time, even if you have paid before.
- Open Settings → Billing and find Top up balance.
- Enter an Amount. The line under it shows roughly how many months of your current subscription that covers.
- Press Create invoice, then Pay invoice.
- Your balance updates as soon as the payment is confirmed. Refresh balance checks again if you do not want to wait.
You have 60 minutes. An invoice is valid for one hour. TRON itself takes seconds; the slow part is getting the coins out of an exchange, which can wait in a manual check. If you buy USDT for the first time, start the withdrawal first and create the invoice once the coins are on their way.
Paying with crypto: please read. Crypto transfers cannot be reversed. Send the exact amount, on the network and in the coin the invoice shows, before it expires. A wrong amount, the wrong network or paying an expired invoice can lose the money for good. If anything looks wrong, write to billing@sufflera.com before sending, not after.
If the top-up form stops you
Section titled “If the top-up form stops you”Two messages are normal, not errors:
| What you see | What it means | What to do |
|---|---|---|
| “You already have 3 unpaid top-up invoices.” | Three of your invoices are still waiting to be paid. We allow three so one account cannot block the payment addresses everyone shares | Pay one, or let one expire, then create a new one |
| “All payment addresses are busy right now.” | All payment addresses are reserved by unpaid invoices. Nothing is broken or lost | Wait a few minutes and press Create invoice again |
If a message keeps coming back, write to billing@sufflera.com. Do not send money to an address from an older invoice to get around it.
Billing emails
Section titled “Billing emails”Billing emails go to everyone whose role can see billing. To include your accountant without giving them access, add their address in Settings → Notifications.
Transaction history
Section titled “Transaction history”Settings → Billing has the full list: top-ups, renewals, increases, draft packs, referral rewards and manual adjustments, each with amount, status and date.
A renewal on the free setting shows as a $0 entry. That is on purpose: it shows the cycle ran and your drafts were refilled.
Raise billing questions within 30 days of the transaction.
Price changes. We give 30 days’ written notice before changing our rates. A change starts at your next renewal. Your price is calculated from your own numbers, so a rate change changes what your current setup costs. The email three days before each renewal always shows the amount that will be taken.
Individually agreed rates
Section titled “Individually agreed rates”Need more than the sliders cover, or want to agree a rate? Write to sales@sufflera.com. An agreed deal is set on your account as your own rate card: the sliders, the price, increases and renewals all work as described above, just at your rates and with the agreed limits.
Questions
Section titled “Questions”Can I pay by card? No. Payment is in crypto, USDT on TRON: it is fast and avoids the payment restrictions that affect this industry. The money goes to your balance and is spent from there.
What if my invoice expires before the transfer arrives? We keep watching the address for six hours after the invoice expires, so a transfer that arrives in that time is still added to your balance. If it arrives later or does not show up, send the transaction hash to billing@sufflera.com and we will try to match it by hand. A payment outside that window is not guaranteed to be recovered (Terms of Service §10.6).
What if I run out of drafts mid-shift? Buy a draft pack, it works at once. If it happens every month, raise your monthly number instead: an increase also works at once and you only pay the difference.
Do leftover drafts carry over? No. The counter resets at every renewal, packs included.
What happens to my data if I lower my numbers? Nothing is deleted. Creators above your new number become read-only until you free a place or raise it again. Your team is not affected.
Do team members cost anything? No. Team size is not priced, and billing never removes or limits anyone’s access.