Your Settings
Settings in the dashboard holds everything that is not day-to-day work. Some of it is yours alone. Some of it belongs to the whole account, and you need the right permission to see it.
The side panel in the browser has its own small gear icon for the few things a chatter changes mid-shift. See The Side Panel.
The map
Section titled “The map”| Section | What is there | Who sees it |
|---|---|---|
| Account | Your email, your password, the account export | Everyone |
| Notifications | Which emails you get, and extra addresses | Everyone |
| Team | People, roles and creator assignments | Team permission |
| Billing & subscription | Balance, sliders, draft packs, ledger | Billing permission |
| Referrals | Your personal link and what it has earned | Everyone |
| Activity | The account’s activity log | Activity-log permission |
| Drafts | How drafts are prepared for you | Anyone who can write drafts |
| Appearance | Theme and interface language | Everyone |
| Extension | Where to get the Chrome extension and how to install it | Anyone who can write drafts |
Sections you have no permission for are not listed at all. If a colleague describes a screen you cannot find, this is why. See Team and Permissions.
Account
Section titled “Account”Your email address is your login. To change it, you enter your current password first, and the new address gets a confirmation link. An email change is the one edit that could hand your account to somebody else.
Changing your password signs you out on every other device, the extension included. The device you changed it on stays signed in. This is the fastest thing to do if a laptop goes missing.
Signed up with Google? You have no password until you set one, and the Chrome extension signs in only with an email and a password. Under Set a password, press Email me a link. The link opens a page where you choose a password, and it works for an hour. Google sign-in keeps working, and your email stays managed by Google.
Export downloads everything on the account (creators, fans, messages, drafts) as one JSON file, for a backup or a data-portability request. It works for the Owner and Admin, and for anyone else with the settings permission and access to all creators. See Account Safety and Compliance.
Appearance
Section titled “Appearance”| Setting | What it changes | Where it is saved |
|---|---|---|
| Theme | Light or dark | This device only |
| Language | The dashboard’s interface language | Your profile, so it follows you to every device |
This is on purpose: the theme is about the screen in front of you, the language is about you. A chatter with a laptop and a desktop sets the theme twice and the language once.
The interface language changes the dashboard only. Drafts are written in the fan’s language.
Drafts
Section titled “Drafts”Two personal preferences for how drafts are prepared for you. Changing them affects nobody else on the team.
Bilingual replies
Section titled “Bilingual replies”Turn this on when you and your fans do not share a language. Their messages are shown in your language, and every draft comes in both: the fan’s version, which is what gets sent, and yours, to read and edit.
When the languages already match, it does nothing, so you can leave it on.
The full workflow is in Writing Replies.
Automatic drafts
Section titled “Automatic drafts”These two only matter while Autopilot is on. With autopilot off, nothing is drafted on its own. See Autopilot.
| Setting | Options | Default | What it does |
|---|---|---|---|
| Wait before drafting | Draft immediately, or 2–12 seconds | 4 seconds | How long a chat must stay open before a waiting message gets a draft. Chats you only glanced at while scrolling do not use up drafts |
| Stop when drafts run low | Never stop, or 5 / 10 / 20 / 30 % | 10 % | Pauses automatic drafts when this share of your monthly drafts is left, so the rest stay for drafts people ask for by hand |
Neither of them ever blocks the Generate button. They control what happens on its own, not what happens when a person asks.
Agency tip. Keep Wait before drafting at four seconds until you have a month of data on how fast drafts get used. Switching to Draft immediately on a team that scrolls through chats is the fastest way to spend a month of drafts on conversations nobody answered.
The same two settings are in the extension’s side panel, because the person who sees drafts being used is usually the one working there. It is one setting shown in two places.
Notifications
Section titled “Notifications”Choose which emails you get:
- Daily follow-up digest
- Billing & subscription
- Draft balance alerts
- Team activity
- Security alerts
You can also add extra addresses, for example billing emails to your accountant, without giving them a login. These addresses are not verified, so add only people you trust.
Essential emails (address confirmation, password resets, team invitations) always arrive and cannot be switched off.
Activity
Section titled “Activity”The account’s activity log: sign-ins, team changes, deletions, billing and autopilot events. Each line shows who did it, what, on which record, when, and whether it came from the dashboard or the extension.
It is on every subscription. Seeing it is a separate permission, which the Owner and Admin have by default and Manager, Chatter and Accountant do not.