Terms of Service

Service: Sufflera — web application, backend API and Chrome extension Effective date: September 12, 2026 Last updated: September 12, 2026 Version: 1.0

1. Agreement to these Terms

These Terms of Service (the “Terms”) form a binding legal agreement between the developers and operators of Sufflera (“Provider”, “we”, “us”, “our”) and the business entity or professional that registers for, accesses, or uses the Service (“Customer”, “you”, “your”).

The Provider is not incorporated as a company. Sufflera is operated by the individual or individuals trading as the Sufflera Team, reachable at legal@sufflera.com. If a company is later registered to operate the Service, these Terms will be updated to name it.

By creating an account, accepting these Terms in the product, installing the Extension, or using any part of the Service, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Service.

If you accept these Terms on behalf of a company, agency or other legal entity, you represent and warrant that you have full authority to bind that entity, and “you” means that entity. If you lack such authority, you must not accept these Terms or use the Service.

Acceptance is recorded. We record the fact, date, document version, IP address and user agent of your acceptance as evidence. Certain higher-risk features — in particular enabling autonomous sending — require a separate, additional and specific acceptance, which is recorded in the same way. That separate acceptance does not replace these Terms; it supplements them.

Related documents. The following are incorporated into these Terms by reference: the Privacy Policy, the Acceptable Use Policy set out in §9, and, where executed, a Data Processing Addendum (“DPA”). In the event of conflict, an executed DPA prevails over these Terms in respect of personal data, and these Terms prevail over all other documents.

2. Definitions

Service — the Sufflera web application, backend API, browser extension, documentation and related support.
Extension — the Sufflera extension for Google Chrome and Chromium browsers.
Third-Party Platform — any external service on which you conduct correspondence, including without limitation OnlyFans, Fansly and Fanvue.
Authorised User — an individual to whom you grant access under your account (owner, administrator, manager, operator/chatter, accountant or a custom role).
Customer Data — all data you or your Authorised Users submit to, generate in, or capture through the Service, including creator configurations, CRM records, correspondence history, notes, media and generated drafts.
Output — text, drafts, translations, summaries or other material generated by the Service’s artificial-intelligence features.
Autonomy Level — the per-creator (and optionally per-conversation) setting L1, L2 or L3 that determines whether the Service may draft and/or send without a human acting on each individual message.
Autopilot — the separate, deliberate activation in the Extension’s side panel that must be switched on before anything can be sent automatically.
Fees — the amounts payable for your subscription, draft packs or add-ons.

3. Business-to-business service only

3.1 The Service is offered exclusively to businesses, sole traders and professionals acting in the course of their trade, business, craft or profession. It is not offered to, designed for, or directed at consumers.

3.2 By using the Service you represent and warrant that you are acting for purposes relating to your trade, business or profession, and not as a consumer.

3.3 Because the Service is not a consumer offering, statutory consumer protections — including consumer rights of withdrawal or “cooling-off” periods under EU Directive 2011/83/EU, the UK Consumer Contracts Regulations 2013 and comparable legislation elsewhere — do not apply to this agreement, to the maximum extent permitted by applicable law.

3.4 You and each Authorised User must be at least 18 years old. Access by any person under 18 is prohibited.

3.5 You may not resell, sublicense, white-label or provide the Service to third parties as a service bureau without our prior written agreement. Agencies may grant access to their own Authorised Users under §5.

4. What the Service is, and what it is not

4.1 What it is. The Service is an independent productivity tool. It provides a customer-relationship database, configurable AI personas, AI-assisted drafting of replies, translation, analytics, and an Extension that reads the conversation you have open on a Third-Party Platform in order to supply context and to place text into that platform’s message box.

4.2 What it is not. The Service is not:

an official client, integration, partner or authorised application of any Third-Party Platform;
a guarantee of revenue, conversion, engagement, subscriber growth, or any other commercial outcome;
a compliance service, legal service, content-moderation service, or age-verification service;
a substitute for your own judgement about what is lawful, appropriate or permitted to send.

4.3 We are a tool provider, not a participant in your communications. We do not author your messages, do not select their recipients, and do not control the content you choose to send. You do.

4.4 The Extension operates in your browser, within your own authenticated session. It does not create, hold or use credentials for any Third-Party Platform, and it cannot access any conversation you have not opened yourself.

5. Accounts, Authorised Users and security

5.1 You must provide accurate registration information and keep it current.

5.2 You are responsible for all activity under your account, including all acts and omissions of your Authorised Users, as if they were your own. You must ensure every Authorised User complies with these Terms.

5.3 You are responsible for safeguarding credentials, access tokens and API access, and for configuring roles, permissions and creator assignments appropriately. You must notify us immediately at support@sufflera.com of any suspected unauthorised access.

5.4 The size of your team is not a priced quantity and does not depend on your subscription. A technical maximum applies per account to prevent abuse. Sharing a single login between multiple individuals is prohibited.

5.5 We may suspend any account or Authorised User immediately where we reasonably suspect a security compromise, non-payment, or a breach of §9.

6. THIRD-PARTY PLATFORMS — RISK ALLOCATION

This section is fundamental to the bargain between us. Read it in full. If you do not accept it, do not use the Service.

6.1 No affiliation. Sufflera is an independent third-party tool. We are not affiliated with, endorsed by, sponsored by, certified by, partnered with, or in any way connected to OnlyFans, Fansly, Fanvue, or any other Third-Party Platform. All names, trademarks and logos of Third-Party Platforms are the property of their respective owners and are used solely nominatively, to describe interoperability. No such use implies any association.

6.2 Third-Party Platform terms govern your account there. Your relationship with each Third-Party Platform is governed exclusively by that platform’s own terms of service, acceptable use rules, developer policies and automation policies. We are not a party to that relationship and have no ability to influence it.

6.3 YOU ACKNOWLEDGE THAT USE OF THIS SERVICE MAY BREACH THE RULES OF A THIRD-PARTY PLATFORM. Several platforms restrict or prohibit automated or assisted messaging, scripted interaction with their interface, or the use of external tools to read or send messages. Some platforms actively detect and penalise such use. Others permit or welcome AI-assisted creators. Platform rules differ, change without notice, and are enforced at the platform’s sole discretion.

6.4 You are solely responsible for determining whether your intended use is permitted on each Third-Party Platform you operate on. You represent and warrant that, before and during use, you have reviewed and will continue to review the applicable platform rules, and that your use complies with them. We give no advice, assurance, opinion or representation on this question, and any statement in our marketing, documentation or support channels must not be treated as such.

6.5 YOU ASSUME ONE HUNDRED PERCENT (100%) OF THE RISK OF PLATFORM ENFORCEMENT. To the maximum extent permitted by law, we disclaim all liability, and you irrevocably waive all claims against us, for any of the following, however caused and whether or not foreseeable:

suspension, restriction, throttling, “shadow-banning”, de-ranking, demonetisation, deletion, permanent ban or termination of your account or your creators’ accounts on any Third-Party Platform;
withholding, reversal, freezing or forfeiture of earnings, payouts, tips, subscription revenue or balances held by a Third-Party Platform;
loss of subscribers, followers, ranking, reach, reputation or goodwill;
legal or contractual action taken against you by a Third-Party Platform;
loss of access to conversation history, media or any other data held by a Third-Party Platform;
any consequence of a Third-Party Platform changing its interface, markup, rate limits, anti-automation measures or policies, including the Service ceasing to function, functioning incorrectly, or failing to identify the correct conversation as a result.

6.6 Interface fragility is inherent. The Extension identifies conversations and controls by reading the visible structure of the page. A Third-Party Platform may change that structure at any time, without notice and without any obligation to us. Such a change may cause the Service to misread a conversation, fail to insert text, or stop working. This is an inherent and accepted characteristic of the Service, not a defect, and does not entitle you to a refund, credit, or any other remedy.

6.7 No compensation. No event described in this §6 constitutes a failure of the Service, a breach by us, or grounds for any refund, credit, set-off, damages or termination for cause.

6.8 Your mitigation obligations. You must: keep Autonomy Levels and Autopilot proportionate to your risk appetite; supervise automated sending; use the pause and kill-switch controls provided; and cease using any feature that you determine is not permitted on a platform you operate on.

7. AI-generated Output — your responsibility

7.1 Output is a draft, not advice and not a finished message. The Service uses probabilistic language models. Output may be inaccurate, incomplete, outdated, offensive, off-brand, factually invented (“hallucinated”), or inappropriate for the recipient or the context. Output may state facts, promises, prices, availability or commitments that are untrue.

7.2 No warranty as to Output. We do not warrant that Output will be accurate, appropriate, compliant with any law or platform rule, free of infringement, or fit for any purpose. Output is not legal, financial, medical, psychological or professional advice, and must never be relied on as such.

7.3 Review is the default and the expectation. The Service ships in manual mode (L1). In that mode you review every draft before it is used.

7.4 Autonomy Levels and Autopilot are your deliberate choice. Raising an Autonomy Level to L2 or L3, and separately engaging Autopilot, are opt-in actions performed by you. By doing so you knowingly and voluntarily waive prior human review of some or all messages and accept the entire risk of what is sent. Automatic sending additionally requires a specific recorded acceptance; that acceptance is evidence of, and does not limit, your responsibility here.

7.5 YOU ARE SOLELY AND FULLY RESPONSIBLE FOR EVERY MESSAGE SENT FROM OR THROUGH YOUR ACCOUNT, WITHOUT REGARD TO WHETHER IT WAS WRITTEN BY A HUMAN, GENERATED BY THE AI, EDITED, OR SENT AUTOMATICALLY WITHOUT YOUR PRIOR REVIEW. As between you and us, every such message is your message and your publication.

7.6 Safeguards are not guarantees. The Service includes safety and integrity features — output validation, an automated reviewer, risk detection, rate limits, quiet hours, a pause control, freshness windows, conversation-binding checks and an activity journal. These are risk-reduction measures on a best-effort basis only. They are not a guarantee, will not catch every problem, may produce false results, and may fail. They do not transfer any responsibility for Output from you to us.

7.7 Third-party model providers. Output is generated with the assistance of external inference providers (see the Privacy Policy). Their availability, latency, model behaviour, content filtering and terms are outside our control and may change at any time, which may alter Output quality or availability.

7.8 Disclosure obligations. You are responsible for any obligation to disclose the use of AI or automated messaging to recipients, platforms or regulators, including under applicable AI transparency, consumer-protection or unfair-commercial-practice law.

8. Customer Data, lawful basis and third-party rights

8.1 As between you and us, you own Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display and adapt Customer Data solely to the extent necessary to provide, secure, maintain and support the Service.

8.2 You are the data controller of Customer Data, including all data concerning the individuals you correspond with. We act as processor on your documented instructions. The Privacy Policy and any executed DPA govern that relationship.

8.3 You represent and warrant that:

you have a valid legal basis to collect, store and process every item of Customer Data you submit, capture or generate, including correspondence content, notes, monetisation records and uploaded media;
you have obtained every consent and provided every notice required by applicable law in respect of the individuals concerned;
every individual whose data you enter, and every individual you correspond with using the Service, is an adult of at least 18 years of age, and you have satisfied yourself of this by means appropriate to your jurisdiction and to the platform’s own age-verification requirements;
you will not upload, store or generate any material depicting or sexualising a minor, and you will not use the Service in connection with any account, persona or conversation involving a minor;
you will not enter data you are not entitled to process, and you will honour data-subject requests you receive.

8.4 Age verification is entirely your responsibility. We do not perform, and have no ability to perform, age or identity verification of any person you correspond with. The Service is expressly configured to reject personas stated to be under 18; that technical control is not, and must not be treated as, verification of any real person.

8.5 Sex-trafficking and exploitation laws. You are solely responsible for compliance with all applicable laws concerning sexual exploitation, trafficking, obscenity and the promotion of prostitution, including without limitation the United States Allow States and Victims to Fight Online Sex Trafficking Act / Stop Enabling Sex Traffickers Act (FOSTA-SESTA, 2018), 18 U.S.C. §§ 1591 and 2421A, 18 U.S.C. § 2257 record-keeping requirements where applicable, and all equivalent legislation in every jurisdiction in which you or your correspondents are located. We do not facilitate, and prohibit the use of the Service for, any activity falling within those laws.

8.6 You are responsible for maintaining your own backups of any Customer Data you cannot afford to lose.

9. Acceptable Use Policy

You must not, and must not permit any Authorised User or any other person to, use the Service to:

9.1 Illegal and exploitative content — absolute prohibitions.

create, store, transmit, request, describe or process child sexual abuse material (CSAM) or any content that depicts, sexualises or exploits a minor, whether real, fictional, drawn, simulated or AI-generated;
create or store content depicting non-consensual sexual activity, sexual violence, bestiality, incest involving minors, or content produced without the documented consent of every person depicted;
create or distribute non-consensual intimate imagery, “deepfake” sexual content of any real person, or content that impersonates a real individual without their authorisation;
engage in, facilitate, advertise or arrange sex trafficking, coerced sex work, prostitution where unlawful, or the sexual exploitation of any person;
engage in grooming, sextortion, blackmail, stalking, harassment or threats.

Breach of §9.1 results in immediate termination without notice or refund, and we will report the matter to law enforcement and to the relevant authorities, including the National Center for Missing & Exploited Children (NCMEC) where applicable, and will preserve and disclose all associated records.

9.2 Deception, coercion and abuse.

defraud, deceive or mislead recipients as to material facts, including fabricating identity, circumstances or emergencies to extract payment;
send unsolicited bulk messages, spam, chain messages or mass outreach to recipients who have not initiated or consented to contact;
pursue interactions after a recipient has asked to stop;
target vulnerable individuals, or continue engagement where a recipient discloses acute distress, self-harm risk or crisis, other than to respond appropriately and cease commercial pressure;
impersonate any real person in a manner intended to deceive or cause harm, or misrepresent an AI persona as a specific real individual to that individual’s detriment.

9.3 Technical and contractual misuse.

reverse engineer, decompile, disassemble, or attempt to derive the source code, models, prompts or configuration of the Service, except to the extent this restriction is unenforceable under applicable law;
circumvent or attempt to circumvent authentication, tenant isolation, permissions, rate limits, quotas, billing controls or safety mechanisms;
access another customer’s data, probe or scan our infrastructure, or conduct penetration testing without prior written authorisation;
use the Service to build a competing product, to benchmark it for a competitor, or to train any machine-learning model;
resell, share or transfer account access contrary to §3.5 or §5.4;
introduce malware, or use the Service in any manner that impairs its availability for others.

9.4 Enforcement. We may investigate suspected breaches and may, at our sole discretion and without liability: issue a warning; disable a feature; suspend or terminate an account; preserve and disclose records where legally required or where we consider it necessary to prevent serious harm. We have no obligation to monitor Customer Data or Output, and any monitoring we do undertake creates no duty to detect or prevent any particular content or conduct.

10. Fees, billing and refunds

10.1 Prepaid balance model. The Service is billed from a prepaid balance. You top up your account balance by cryptocurrency payment, and Fees are debited from that balance. Current rates and draft-pack prices are published on sufflera.com and are exclusive of any applicable taxes.

10.1a How your Fee is calculated. There are no plans or tiers. Your subscription is two numbers you choose yourself: how many creators the account may hold, and how many drafts it may generate each month. The monthly Fee is calculated from those two numbers and the published rate card (what the base includes, and the price of each unit above it); it is shown to you before you confirm, and again on your billing page at all times. The smallest configuration costs nothing: it is a normal subscription that happens to price at zero, on the same monthly cycle as any other.

10.2 How payments are made. Payments are made in cryptocurrency, to an invoice address generated by payment infrastructure we operate ourselves. There is no third-party payment processor, and we never receive, process or store card details, bank details, wallet credentials, private keys or seed phrases.

Blockchain payments are irreversible and settle outside anyone’s control. Once a transaction is broadcast it cannot be recalled, reversed or amended, by us or by you. Accordingly, and to the extent permitted by law, we are not liable for: network or exchange fees; exchange-rate movement between the moment an invoice is issued and the moment it is paid; network congestion or delay; or funds sent to a wrong address, in the wrong asset, or on the wrong network. An invoice states the asset, the network and the exact amount required — paying anything else may be unrecoverable.

10.3 Automatic renewal from balance. Where your configuration carries a Fee, that Fee is debited automatically from your prepaid balance at each renewal date until you cancel. It is your responsibility to maintain sufficient balance. Cancellation stops future renewals; it does not refund the current period. You cancel in Settings → Billing; there is nothing to cancel at the payment provider, because we hold no recurring mandate — top-ups are one-off and the fee is taken from your balance by us. After cancelling you keep full access until the end of the period you already paid for, after which the account returns to the free base configuration and continues on the same monthly cycle at no cost. Your remaining balance is not consumed by the cancellation and is not refunded (§10.7); it stays on the account and can be used if you subscribe again.

10.4 Insufficient balance. If your balance is insufficient at renewal, your account enters a grace period of approximately three (3) days. If the balance is not topped up within that period, the account is suspended and access to the Service is restricted until payment is made. Customer Data is retained during suspension in accordance with §15 and the Privacy Policy, but we are not obliged to retain it indefinitely.

10.5 Draft packs — they expire at your next renewal. Drafts bought in a pack are added to the same draft balance your subscription grants, and are spent from it in the same way. They do not carry over: at each renewal the draft balance is reset to what your subscription grants for the new period, and anything left — from the subscription or from a pack — is lost. This is stated next to the renewal date on the purchase screen before you buy. Packs have no cash value, are non-transferable, and are non-refundable. Balance and drafts are a prepayment for services, not a deposit, e-money, stored value or a financial instrument, and accrue no interest.

10.6 Cryptocurrency risk — accepted by you. You acknowledge that cryptocurrency payments are irreversible; that value may fluctuate between initiation and confirmation; that sending an incorrect amount, using an incorrect network or asset, or sending after an invoice expires may result in partial or total loss of funds; and that confirmation depends on third-party networks outside our control. We are not liable for any loss arising from any of these, and such losses are not refundable.

10.7 NO REFUNDS. ALL FEES, TOP-UPS, SUBSCRIPTION PAYMENTS AND CREDIT PURCHASES ARE FINAL AND NON-REFUNDABLE, IN WHOLE OR IN PART, UNDER ALL CIRCUMSTANCES, EXCEPT WHERE A REFUND IS REQUIRED BY MANDATORY APPLICABLE LAW. Without limiting that, no refund, credit or set-off is available for: unused time, unused drafts or unused packs; downgrade or cancellation; account suspension or termination for breach; dissatisfaction with Output quality; downtime or degraded performance; loss of access to a Third-Party Platform for any reason (see §6); a Third-Party Platform changing so that a feature ceases to work; or your inability to use the Service for reasons within your control.

10.8 Taxes. Fees are exclusive of VAT, GST, sales and similar taxes. You are responsible for all such taxes other than taxes on our net income, and for any withholding, which must be grossed up so that we receive the full amount due.

10.9 Price changes. We may change the rate card — what the base includes and the price of each unit above it — on thirty (30) days’ written notice. Changes take effect at your next renewal, and because your Fee is calculated from the rate card rather than stored, a change to the rate card changes what your existing configuration costs. The renewal reminder we send before each charge states the amount that will actually be taken. Continued use after the change takes effect constitutes acceptance; your remedy if you object is to lower your configuration or cancel before that date.

10.10 Disputes and chargebacks. Billing queries must be raised within thirty (30) days of the transaction. Initiating a chargeback, dispute or reversal in bad faith is a material breach and may result in immediate termination.

10.11 Changing your configuration mid-period. You may change your numbers at any time.

(a) Increasing them takes effect immediately. You pay the difference between the new monthly Fee and your current one, in full and at once — there is no pro-rata calculation by days. Your renewal date does not change, so you keep the period you have already paid for, and the next renewal simply charges the new monthly Fee. If you increase more than once in a period, the differences add up to exactly the difference between where you started and where you ended: you never pay for the same capacity twice. Your draft balance is increased by the difference between the old and the new monthly draft allowance.

(b) Decreasing them takes effect at your next renewal. Nothing is charged and nothing is refunded or credited for the remainder of the current period: you keep the capacity you paid for until it ends, and the lower numbers and the lower Fee start on the renewal date. A change that alters your numbers without lowering the Fee is treated the same way, at the next renewal.

(c) We do not credit unused time. Earlier versions of these Terms promised a pro-rata credit on a plan change; that promise is withdrawn and replaced by (a) and (b) above, which apply to all changes made from the date of these Terms.

(d) Increases are refused while payment for the current period is outstanding (§10.4). Top up your balance and the subscription resumes by itself.

10.12 Decreasing below what you are using. A decrease never deletes your Customer Data. If, afterwards, your account holds more creators than your configuration allows, we do not remove any of them: the excess becomes read-only — still visible and still exportable, but it cannot be edited, cannot receive new fans, and no new Output is generated for it, until you free a slot or raise the number again. Which creators are treated as excess is determined by us on an objective, stable rule (oldest kept first), and is not a suspension of your account under §10.4. Team members are not affected in any way: the size of your team is not a priced quantity, and nothing about billing removes, disables or restricts a person’s access.

11. Referral programme

11.1 Where offered, each Authorised User may receive a personal referral link. A newly registered account that signs up through that link receives a percentage discount on its first paid subscription period, and the referring user’s account receives a one-time reward credited to its account balance.

11.2 The reward: is credited only after the referred account has made a genuine qualifying payment; is granted once per referred account, never on renewals or subsequent purchases; is calculated on the referred account’s full monthly subscription Fee as computed under §10.1a, at the percentages recorded at the time of that account’s registration; and is account credit only — it has no cash value, is not withdrawable, is not transferable, and is not redeemable for money.

11.2a Because the base configuration costs $0 (§10.1a), activating it is not a qualifying payment. It neither triggers a reward nor exhausts the discount: the discount remains available until the referred account first pays a Fee greater than zero.

11.3 Self-referral, creating accounts to claim rewards, purchasing referrals, incentivised or misleading promotion, spam distribution of links, and any other abuse are prohibited. We may void any referral, withhold or reverse any reward, and suspend participation, at our sole discretion, where we reasonably suspect abuse or where the underlying payment is reversed.

11.4 We may modify or discontinue the programme at any time. Discontinuation does not cancel a reward already credited, nor a discount already promised to an account already registered under a link.

11.5 Referrer statistics are aggregate only. We never disclose the identity, name or contact details of a referred customer to a referrer.

12. Intellectual property

12.1 Our IP. We and our licensors own all right, title and interest in the Service, including the software, models configuration, prompt architecture, persona templates, user interface, documentation, trademarks and all improvements. No rights are granted except those expressly stated.

12.2 Licence to you. Subject to these Terms and payment of Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service and to install and use the Extension, for your internal business purposes, for the term of your subscription.

12.3 Output. As between you and us, you may use Output for your business purposes and we assert no ownership over it. We make no representation that Output is original, novel, or free of third-party rights, and identical or similar output may be generated for other customers. You are responsible for clearing any rights necessary for your use of Output.

12.4 Feedback. If you provide suggestions, feedback or feature requests, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and exploit them without restriction, attribution or compensation.

12.5 Aggregated data. We may compile aggregated, de-identified statistics about use of the Service — from which neither you, your Authorised Users, nor any individual can be identified — and use them to operate, analyse and improve the Service. We do not use Customer Data to train machine-learning models.

13. Third-party services and the Chrome Web Store

13.1 The Service depends on third parties, including inference providers, hosting, blockchain networks and node access, email delivery and error monitoring. We are not responsible for their acts, omissions, availability, security or terms.

13.2 The Extension is distributed through the Chrome Web Store and is subject to Google’s terms and policies in addition to these Terms. Google may remove, restrict or disable extensions at its discretion. We are not liable for any removal, unavailability or disabling of the Extension by Google or by any browser vendor.

13.3 We may update the Extension automatically. Continued use of an outdated version is at your own risk, and we may cease supporting versions other than the current one.

14. Availability, changes and support

14.1 No uptime guarantee. The Service is provided without any service-level commitment unless a separate written SLA has been executed. We do not warrant uninterrupted or error-free operation.

14.2 We may perform maintenance, with or without notice, and may modify, suspend, add to or discontinue any feature at any time. We will use reasonable efforts to give advance notice of a material adverse change to a core feature.

14.3 Support is provided on a commercially reasonable-efforts basis, in English, during business hours.

14.4 Beta features. Features designated beta, preview or experimental are provided as is, may be withdrawn without notice, and are excluded from any warranty, indemnity or SLA. Several features of the Service have not been validated on live Third-Party Platform accounts; you use them at your own risk.

15. Term, suspension and termination

15.1 These Terms apply from your first use until terminated.

15.2 You may terminate at any time by cancelling your subscription and deleting your account in the product. Termination takes effect at the end of the paid period; no refund is due (§10.7).

15.3 We may suspend or terminate immediately, without notice and without liability, if: you breach §6.4, §8.3, §9 or §10; payment fails and the grace period expires; we are required to do so by law; or your use exposes us, another customer or any third party to material legal, security or reputational risk.

15.4 We may terminate for convenience on thirty (30) days’ written notice, in which case we will refund the unused portion of any prepaid subscription Fee on a pro-rata basis. This is the only circumstance in which a refund is given.

15.5 Effect of termination. Access ceases immediately. You may export Customer Data using the export functions in the product during the fourteen (14) days following termination, after which Customer Data is deleted in accordance with the Privacy Policy. We have no obligation to retain Customer Data after that window, and we may delete it earlier where termination arises from a breach of §9.1.

15.6 Survival. §§ 1, 2, 6, 7, 8.3–8.6, 9, 10.5–10.10, 12, 13, 15.5, 16, 17, 18, 19 and 21 survive termination.

16. DISCLAIMER OF WARRANTIES

16.1 THE SERVICE, THE EXTENSION, ALL OUTPUT AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.

16.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, CONDITIONS, REPRESENTATIONS AND TERMS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, QUIET ENJOYMENT AND NON-INFRINGEMENT.

16.3 WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
DEFECTS WILL BE CORRECTED;
THE SERVICE WILL BE COMPATIBLE WITH, OR CONTINUE TO FUNCTION ON, ANY THIRD-PARTY PLATFORM;
ANY MESSAGE WILL BE DELIVERED, DELIVERED ON TIME, OR DELIVERED TO THE INTENDED RECIPIENT;
OUTPUT WILL BE ACCURATE, APPROPRIATE, LAWFUL, COMPLIANT WITH ANY PLATFORM RULE, OR FIT FOR ANY PURPOSE;
USE OF THE SERVICE WILL PRODUCE ANY PARTICULAR COMMERCIAL RESULT, INCLUDING ANY INCREASE IN SALES, PAY-PER-VIEW REVENUE, TIPS, SUBSCRIBERS, RETENTION, ENGAGEMENT OR CONVERSION;
THE SERVICE WILL PREVENT, DETECT OR MITIGATE ANY PARTICULAR RISK, INCLUDING ANY PLATFORM ENFORCEMENT ACTION.

16.4 No advice or information, whether oral or written, obtained from us or through the Service creates any warranty not expressly stated here.

16.5 Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions the exclusions above apply to the maximum extent permitted, and any warranty that cannot be excluded is limited in duration to thirty (30) days from first use.

17. LIMITATION OF LIABILITY

17.1 EXCLUSION OF INDIRECT LOSS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, EARNINGS, BUSINESS, CONTRACTS, ANTICIPATED SAVINGS, SUBSCRIBERS, GOODWILL, REPUTATION, OPPORTUNITY OR DATA, OR FOR ANY COST OF SUBSTITUTE SERVICES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, STATUTE OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

17.2 AGGREGATE CAP. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, FOR ALL CLAIMS COMBINED, WILL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO THE CLAIM. IF NO FEES WERE PAID IN THAT PERIOD, OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED UNITED STATES DOLLARS (USD 100).

17.3 SPECIFIC EXCLUSIONS. WITHOUT LIMITING §17.1 AND §17.2, WE HAVE NO LIABILITY WHATSOEVER FOR:

ANY MATTER DESCRIBED IN §6 (THIRD-PARTY PLATFORM ENFORCEMENT, BANS, SHADOW-BANS, LOST EARNINGS OR PLATFORM CHANGES);
THE CONTENT, SENDING, TIMING, RECIPIENT OR CONSEQUENCES OF ANY MESSAGE SENT FROM YOUR ACCOUNT, INCLUDING AUTOMATED SENDS;
ANY ACT OR OMISSION OF A THIRD-PARTY PLATFORM, INFERENCE PROVIDER, PAYMENT PROCESSOR, BROWSER VENDOR OR OTHER THIRD PARTY;
ANY LOSS OF CRYPTOCURRENCY FUNDS UNDER §10.6;
YOUR FAILURE TO MAINTAIN BACKUPS.

17.4 Exceptions. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct where such limitation is prohibited by applicable law. §17.2 does not limit your obligation to pay Fees due, or your obligations under §18.

17.5 Allocation of risk. You acknowledge that the Fees reflect this allocation of risk, that these limitations are an essential basis of the bargain between the parties, and that we would not provide the Service on these commercial terms without them.

17.6 Limitation period. Any claim arising out of or relating to these Terms or the Service must be brought within twelve (12) months after the cause of action accrues, failing which it is permanently barred, except where a longer period is mandatory under applicable law.

18. Indemnification

18.1 You agree to indemnify, defend and hold harmless the Provider, its affiliates, and their respective owners, officers, directors, employees, contractors, agents, licensors and suppliers (the “Indemnified Parties”) from and against any and all claims, demands, actions, investigations, proceedings, liabilities, damages, judgments, settlements, fines, penalties, losses, costs and expenses (including reasonable legal fees and the costs of investigation and enforcement) arising out of or relating to:

a) your or your Authorised Users’ use of, or inability to use, the Service;

b) any message sent from or through your account, whether human-written, AI-generated, edited or sent automatically, and any consequence of it, including claims of harassment, deception, misrepresentation, defamation, emotional distress, unfair commercial practice or breach of consumer law;

c) any Customer Data or Output, including any claim that it infringes intellectual-property, privacy, publicity or other rights of any person;

d) your breach or alleged breach of the rules, terms or policies of any Third-Party Platform, and any action taken by a Third-Party Platform in consequence;

e) your breach of §8.3 (lawful basis, consents, age of correspondents), §8.4 (age verification) or §8.5 (FOSTA-SESTA and equivalent laws);

f) your breach of §9 (Acceptable Use), including any claim, investigation or prosecution concerning unlawful, exploitative or non-consensual content;

g) your violation of any applicable law or regulation, including data-protection, consumer-protection, anti-spam, AI-transparency, sanctions and export-control law;

h) any claim brought by an Authorised User, employee, contractor, or by any individual whose data you processed, arising from your acts or omissions;

i) your breach of any other provision of these Terms.

18.2 Procedure. We will notify you of any claim for which we seek indemnification and may, at our option, assume sole control of the defence and settlement at your expense, in which case you will cooperate fully. You may not settle any claim in a manner that imposes any obligation, admission or restriction on an Indemnified Party without our prior written consent.

18.3 This indemnity is independent of, and not limited by, §17.

19. Confidentiality

Each party will protect the other’s non-public information disclosed in connection with these Terms with at least reasonable care, use it only for purposes of this agreement, and not disclose it except to personnel and advisers bound by equivalent obligations or where required by law. This does not apply to information that is or becomes public without breach, was lawfully known before disclosure, or is independently developed.

20. Compliance, sanctions and export control

You represent and warrant that neither you, nor any Authorised User, beneficial owner or affiliate, is located in, ordinarily resident in, or organised under the laws of any country or territory subject to comprehensive sanctions, nor listed on any restricted-party list maintained by the United States, the European Union, the United Kingdom or the United Nations. You will not access or use the Service in breach of any applicable sanctions or export-control law.

21. General

21.1 Governing law. These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21.2 Dispute resolution and venue. The parties will attempt in good faith to resolve any dispute by negotiation for thirty (30) days from written notice. Failing that, the courts of England and Wales sitting in London have exclusive jurisdiction, and each party irrevocably submits to that jurisdiction and waives any objection on the grounds of venue or forum non conveniens.

21.3 No class actions. To the maximum extent permitted by applicable law, disputes must be brought in an individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding.

21.4 Force majeure. Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, epidemic, labour dispute, governmental action, network or power failure, cyber-attack, or failure of a third-party provider, platform or blockchain network. Payment obligations are not excused.

21.5 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganisation or sale of assets.

21.6 Changes to these Terms. We may amend these Terms. For material changes we will give at least thirty (30) days’ notice by email to the account owner and/or by in-product notice, and will require renewed acceptance where appropriate. Continued use after the effective date constitutes acceptance. If you do not accept, your sole remedy is to stop using the Service and cancel before the effective date. Each version is identified by number and date, and your acceptance of each version is recorded.

21.7 Notices. Notices to us must be sent by email to legal@sufflera.com, which the parties agree is a valid means of service for the purposes of these Terms. Notices to you: the email address on your account, or an in-product notice. Notice is deemed received on the next business day after sending.

21.8 Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable while preserving its intent, or, if that is not possible, severed. The remaining provisions remain in full force. The parties intend §§ 16, 17 and 18 to be enforced to the fullest extent permitted by law.

21.9 No waiver. Failure to enforce any provision is not a waiver of it.

21.10 Independent contractors. Nothing creates a partnership, joint venture, agency, franchise or employment relationship between the parties.

21.11 No third-party beneficiaries, except that the Indemnified Parties may enforce §18 and §17.

21.12 Entire agreement. These Terms, together with the Privacy Policy, any Acceptable Use terms and any executed DPA or order form, constitute the entire agreement between the parties and supersede all prior discussions, representations and understandings. Any conflicting terms in your purchase order or standard terms are expressly rejected and have no effect.

21.13 Language. These Terms are drawn up in English. Any translation is for convenience only; the English text prevails.

22. Contact


Provider	The Sufflera Team
Legal notices	`legal@sufflera.com`
Support	`support@sufflera.com`
Privacy	see the Privacy Policy at `docs.sufflera.com/legal/privacy`
DPA and invoicing	available on request at `legal@sufflera.com`

BY USING THE SERVICE YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS, PARTICULARLY §6 (THIRD-PARTY PLATFORM RISK), §7 (AI OUTPUT RESPONSIBILITY), §16 (NO WARRANTIES), §17 (LIMITATION OF LIABILITY) AND §18 (INDEMNIFICATION), AND THAT YOU AGREE TO BE BOUND BY THEM.

This document has been prepared to reflect the architecture and operating model of Sufflera as at the effective date. It is not legal advice. Have it reviewed and adapted by qualified counsel in your jurisdiction — and in the jurisdictions of your target customers — before publication or reliance.