Conversation History
Every draft is only as good as the history behind it. A reply written with three months of context is very different from one written with the last two lines.
Sufflera keeps that history complete for you.
How history stays up to date
Section titled “How history stays up to date”Three things happen on their own:
Live saving. While a chat is open, every new message is saved as it arrives: the fan’s messages and anything your chatter types on the platform directly.
Catching up. When a chatter opens a chat, everything that arrived while it was closed is added right away. Only the new part is read, so this is almost instant.
Saving replies. Every reply sent through the panel goes into the history at once, so the next draft has the full picture.
So from the moment you install, history keeps itself up to date.
The panel shows this and tells you when it last checked:
Importing your past chats
Section titled “Importing your past chats”Everything from before you installed needs one import. This is the only part of history where you have to decide something.
To run an import
- Open the creator’s inbox on the platform and keep the tab open.
- In the side panel, open Settings (the gear) → Chat history.
- Choose how many messages per chat to read (up to … messages per chat).
- Start it with one of two buttons:
- Collect everything reads each chat from the beginning. Use it for your first import.
- Only what’s new continues from where the last run stopped. Much faster; use it now and then to top up.
You can close the panel while it runs: the work goes on, and the panel shows it again when you reopen it. Stop ends the run safely at any moment.
Agency tip. Run the first full import overnight, for each creator, before your team’s first shift. Chatters who start with full history see much better drafts than chatters who start with empty profiles.
Importing one chat
Section titled “Importing one chat”You can import one chat at any time from the Draft tab, with the Import button, without going through all chats. Use it when you open an important fan and want his whole history before you reply.
Reading the results
Section titled “Reading the results”An import reports four things:
| Result | What it means |
|---|---|
| new | Messages added to your CRM |
| already on record | Messages that were already saved. On a repeat run, a high number here is exactly what you want |
| skipped | Chats left alone because nothing changed since the last run. Only Only what’s new skips; a full run opens every chat |
| Problems | Chats that need another look, with the reason |
Running an import twice never creates duplicates. Sufflera compares what it reads with what it already has and adds only the difference, so you can run it again whenever you like.
Deleted messages
Section titled “Deleted messages”If a saved message is removed on the platform (by the fan or by your team), it is marked as removed, not erased. Drafts stop using it, but the record stays.
If it comes back, it is restored automatically.
Set the platform to English
Section titled “Set the platform to English”Set the platform interface of your creator accounts to English. Sufflera reads date headings from the platform’s own interface, and English gives the most complete dates in imported history.
This only affects importing old history. Live saving works in any interface language.
On Fansly there are no date headings. Imported history still comes in complete and in the right order: recent messages get their date from the age Fansly shows on each bubble (“2m”, “5h”), older ones are saved without a date. Everything saved live after that has its exact time.
How often to import
Section titled “How often to import”| Situation | What to do |
|---|---|
| First install | Collect everything, once, for each creator |
| Normal work | Nothing. Catching up does it for you |
| After the extension was removed for a while | Collect everything for those creators |
| A creator account you just took over | Collect everything, maximum depth |
| Once a month | Collect everything for your top creators |
Privacy
Section titled “Privacy”Chat history is stored in your account. Only team members whose role gives them access to that creator can see it. A chatter assigned to two creators can never see the history of a third.
Chat history does not expire. It is kept until you delete it, because the assistant works from it.
Draft text is cleared after 180 days. This is separate from chat history, and it happens by itself. Six months after a draft was made, its text (the fan message it answered, the draft and its translation, if any) is erased. The numbers stay: which model wrote it, how long it took and how you rated it, so Analytics does not change.
This only matters if you need the exact wording of something written more than half a year ago. To keep it, export your data before then (Settings → Account → Export my data; it needs access to every creator).